OptumRx.com is a pharmacy that promises to put you in control of your medical treatment. They say that the service is easy to use, but is it really easy? We delve into what this pharmacy is offering customers to find out.
|Date of Registry||2011-01-28|
|Drugstore Name||Optum RX|
|E-Check or Personal Check||✖|
|American Express, Western Union||✖|
Domain Name Information
This pharmacy has been online for over a decade. We can tell this because the domain name records tell us they were registered in 2011. It is quite a long time for a pharmacy to have been online, so it makes it more likely that they are legit.
There’s also some information in the records about who registered the site. The domain is registered to UnitedHealth Group Incorporated, with a business address in Minnetonka, Minnesota.
This pharmacy business is ultimately owned by the company mentioned in the domain name records. UnitedHealth Group is also the largest employer in Minnetonka with over 4,000 employees. Along with the Optum Rx website, they also operate a benefits management service and health care provider business.
The Optum brand was created in 2011 and accounts for around 44% of UnitedHealth’s business income. In 2019, revenues from Optum topped $100 billion, with this part of UnitedHealth growing faster than any other.
This information certainly suggests that the pharmacy is a legit business, though whether it offers the best service and prices is another question.
The pharmacy displays seals on its website for a few different regulatory associations. One of these seals is for the VIPPS program operated by the National Association of Boards of Pharmacy.
VIPPS is a program that online pharmacies operating from the USA need to follow. Checking with their database shows that this pharmacy is in the database as they claim, though there is a problem.
The pharmacy is currently listed as having their reaccreditation being processed. This doesn’t seem to indicate that the pharmacy would be a risk for customers to use but it isn’t exactly ideal.
This drugstore has also been accredited by LegitScript. The business has been reviewed and shown to be reliable and safe for customers. This also shows that the pharmacy is following the correct rules that it needs to for where it is located.
The pharmacy offers the normal range of medications you would expect from your high street drugstore. The pharmacy claims that they give customers the tools to easily find the meds they need and check prices on the site.
The pharmacy also offers to help patients manage their medicines by providing them notifications so that they don’t miss a dosage. To help with this, the pharmacy has apps to help you manage your medications on the go.
The website has appropriate security measures to make sure your details are not intercepted when you send them to the website. They also offer a wide range of payment options, including:
- Medicare Part D
- Most health insurance plans
- Major credit cards
The pharmacy offers three different delivery options for prescription drug orders and non-prescription products. Standard shipping is free from the pharmacy, and you can also choose to business days costing $6, or next business day costing $12.50.
Meds are shipped via USPS first class mail most of the time for standard shipping. Your first pharmacy order can take longer, and it can take 3 days for your order to show up online. The pharmacy says it should take no longer than 10 days for your order to arrive in these circumstances.
OptumRx.com reviews can be found on many different websites on the internet. Most of their testimonials seem to be collected on the Consumer Affairs website. The pharmacy has over 1,200 ratings there with an average of 3.8 out of 5.
When we look through the customer feedback most of the recent feedback is very bad, giving a pharmacy only one star. Checking other independent websites also shows the pharmacy has been given a lot of low ratings. This suggests a lot of serious problems with the drugstore.
Customers complain of slow delivery and bad customer support. Other problems include patients claiming the pharmacy discriminates if you are on Medicaid, higher than expected prices for meds, and medications not being available. Since this is such a large business, it is inevitable things will go wrong with some of the orders, so their low ratings may be an unfair representation.
So is this pharmacy a good choice for you? Everything was looking pretty good with this pharmacy until we checked customer feedback. They have the correct regulation and are a large company that is certainly legit.
Despite these good things, the pharmacy seems to have real problems with customer service and supplying medicine to their patients.