PillPack.com Reviews – Amazon Owned

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PillPack.com, also known as Pill Pack by Amazon Pharmacy, is a drugstore that is offering hassle-free med supplies. We look at the service they offer, to find out if you should consider using them for your medical needs.

Domain Details
Date of Registry2004-09-23
CountryUnited States
Main Details
Drugstore NamePill Pack
Regulatory Approvals
LegitScriptCertified status
Contact Info
Free Number+1-855-745-5725
Contact Form
Shipping Methods
Standard Mail
Express Delivery
Free Shipping
Payment Options
E-Check or Personal Check
American Express, Western Union

Domain Name Information

The domain name details for this website address show that it has been registered since 2004. A pharmacy business that has been around for a long time is more likely to be legit, and 2004 is quite a long time.

registered in 2004

We can see this address has been registered by PillPack, Inc. We can also see that they are located in New Hampshire, US, and this is the sort of information we would have expected to find. This is a good indication that this pharmacy is legit and going to be more reliable for its customers.

Business Profile

An address is provided on the site telling us that they are located in Manchester, New Hampshire. This information tallies up with the information we found in the domain name records. This information tallies up with the information we found in the domain name records, and this is a good sign.

Amazon Ownership

Pill Pack has been in business since 2013 but was purchased by Amazon in 2018.

by amazon

The official name of the business is now PillPack by Amazon Pharmacy. The Amazon logo is used all over the pharmacy site suggesting that this will probably be a reliable drugstore to use.

Regulatory Approvals

You would normally expect a reputable pharmacy to have correct regulatory approval to the operating. And as expected, they do have the correct accreditation.

They provide seals on their site for both URAC and NABP. Checking these seals proves that they are still valid.


When we check with LegitScript we can see they have valid approval there as well. They are certified as part of LegitScript’s merchant program.


Treatments Provided

This pharmacy provides the normal full range of prescription medications you would expect from any high street drugstore. The pills are packaged in separate bags giving you the exact time and date to take them. This makes it very easy and ensures that you don’t get mixed up with your pills.

in separate bags

Medications are dispensed from 5 locations across the USA. They have pharmacies in Texas, New York, New Hampshire, Florida, and Arizona. The pharmacy that dispenses your meds will depend on where you live and the regulations involved.

You will need a valid prescription to use this drugstore. And the pharmacy will work with your doctor to ensure you get the meds you need.

Payment Methods

This pharmacy promises that you will only have to pay out of pocket or copays for your meds. They will work with most insurance plans, and if you do need to pay out of pocket, the following options are available:

  • Credit card
  • Bank account
  • HSA or FSA card


Delivery is free from this pharmacy. You can expect your first shipment to be dispatched 2 weeks after you sign up. But if you are running low on pills, let them know, and they will send out medications ahead of your normal shipment.

Refills will then be dispatched every month automatically so that you don’t miss out on taking your pills.

PillPack.com Reviews

They have their own customers’ PillPack.com reviews page on the site. This provides a lot of customer testimonials that seem to show people are very happy with the service provided by the pharmacy.

may be manipulated

Feedback contained on the business’s own site is never going to be ideal, however. When we check on an independent site like Trustpilot, we find that feedback isn’t anywhere near as good.

low rated feedback

With an average customer rating of just 1.6, there seem to be some serious customer service problems with this pharmacy. From an Amazon company, this seems quite shocking. Though, of course, people that have had a negative experience are more motivated to post comments, it still doesn’t appear great for the store.


With the Amazon takeover of Pill Pack, this is definitely going to be a legit pharmacy. They have the correct regulation to make sure they are doing things as they should, and there is full transparency, but with just one problem.

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2 thoughts on “PillPack.com Reviews – Amazon Owned”

  1. I have a very similar story. It’s amazing just how bad Pill Pack is. From their pharmacy, to their customer service … I haven’t had a single good interaction with them.

    Pill Pack literally doesn’t care if they get my moms medications right, and couldn’t care less if she were to die. They doubled her prescription medication, and if I hadn’t caught it, she may have died! When I told them about this, they tried to lie about it and blame me (even pulling up an chat session – which actually proved it was their fault). When I explained this proves they messed up and lied about it, they just ended our chat.

    They couldn’t lie their way out of their mistake, so they just stopped talking to me.

    One star is entirely too generous for Pill Pack.


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